Store Policies

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Freshness Policy

We ensure fresh product. All of our product has up to a 2-3 year expiration date. Our products are shipped from Nutri Diem who is the manufacturer of the Calorad and Agrisept products. We pledge to offer you the best quality products and we deliver! We backup the quality on everything we sell. If you should receive any product that is damaged, leaking due to a broken seal or damaged in transport, you are ensured product replacement. If you receive damaged product, call for a return number and address to return the product for a replacement.

If a product needs returned/replaced, please contact us first for authorization, arrangements, and for the correct return address. The product return address is a different address than what is listed on the shipment box. Returns must be made within 30 days of invoice date.

Prices

Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

*Disclaimer: There is no guarantee of specific results and results can vary.